Thank you for using Ourdays. If something isn't working, or you're stuck, have a look here first.
If that doesn't help, please get in touch using the address at the bottom.
Invitation codes stop working 24 hours after they are issued. If some time has passed, the person who sent the invitation should tap "Reissue code" and pass on the new one.
Codes are eight letters and numbers. Hyphens are optional, and case does not matter.
Only two people can join one board. If you are already connected to someone else, a third person cannot join.
Pull down on the screen to refresh. If they still don't appear, check that the two of you are connected to the same board. If your partner's name appears under "Partner" in Settings, you are connected.
Check your connection. Photos are not stored on your device — they are loaded each time. They cannot be shown in airplane mode or where the signal is weak.
On the memory detail screen, use the adjust button at the top right of the photo to drag the visible area with your finger. The photo itself is never cropped, and you can redo it as many times as you like.
Many place names exist in more than one part of the country. On the screen where you add or edit a memory, tap the magnifying glass in the place field to see suggestions. Each one shows its prefecture and municipality, so you can pick the right one.
If the photo carries location information, that takes priority.
"Reset board layout" in Settings returns any cards you moved to their original arrangement. The memories themselves are not deleted.
You cancel from your iPhone's Settings, not from within the App.
1. Open Settings on your iPhone 2. Tap your name at the top 3. Tap "Subscriptions" 4. Choose "Ourdays" 5. Tap "Cancel Subscription"
After cancelling you keep Premium features until the end of the period you have already paid for.
Unless you cancel at least 24 hours before the period ends, the subscription renews automatically. You can check the renewal date and the amount on the Subscriptions screen above.
Tap "Restore purchases" on the Premium screen. You need to be signed in with the same Apple Account you bought it with.
Refunds are handled by Apple. Please apply through Apple's Report a Problem page.
You can do this from "Delete account" in Settings.
Deletion happens 30 days later. Until then you can undo it by signing back in. After 30 days everything, including your photos, is gone and cannot be recovered.
From the board screen you can save a board as a single image. If you want the original photos, please save them one at a time from each memory's detail screen.
support@our-days.jp
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